Terms & Conditions

1. The Order Process and Contract

  • The order for products on the Website is placed by clicking the confirm button after entering checkout information and agreeing to the Terms and Conditions of sale.
  • Your order will be acknowledged by email.  This is not a confirmation of order from us.
  • As your order is dispatched from our warehouse a “dispatch confirmation” email will be sent to you.
  • Dispatch of products indicates completion of the contract between the parties.
  • If we are unable to supply you with a product we will inform you by email and will not process that order.

    2. Price and Payment and Ownership

    Prices are quoted on our website. We endeavour to ensure that all prices are correct. However, if a price is displayed incorrectly then we will verify the correct price prior to fulfilling your order. 

    In addition to the price of products you may have to pay a delivery charge, this will be stated at point of order.

    Discounts cannot be combined; only one discount type may be used per order.

    Payment must be made at point of order.  Ownership of the products will remain with us, the seller, until full payment of all amounts due have been received by us.

    3. VAT

    All orders deliverable to UK addresses are subject to UK VAT at standard rate.

    4. International Orders

    Local taxes and duties may be applied to orders by Local Customs, independently from our delivery charges. The recipient of the products is responsible for all customs formalities for their export and import. The recipient of the goods, not the person who has ordered them, may receive a separate request for payment of these charges. Please ensure you are familiar with all import regulations before placing an order. Ilex Health Products Ltd will not refund or accept returns for any orders either refused or impounded by Customs.

    If you are ordering products to be delivered to someone else, please make sure they are aware that they will be responsible for these additional charges. Unfortunately we have no control over these charges and cannot predict what they may be, so we are unable to offer any assistance on these processes. 

    5. Delivery

    Goods are sent via Royal Mail 1st Class, Airmail or Carrier depending on the destination and quantity of goods ordered. Delivery times can vary depending on the destination and time of year and cannot be guaranteed. Typical delivery times are as follows:

    UK 5 - 7 Working Days
    EU 10 - 14 Working Days
    Rest of World 21 - 28 Working Days

    6. Cancellations

    Your Cancellation Rights

    Under the distance selling regulations you have the right to cancel this contract provided you contact us within 7 working days after the day on which you receive the products.

    Please follow our Returns procedure below to obtain a refund.

    7. Returns

    Returns Procedure: Please return your goods in an unused condition in their original packaging with a copy of the original invoice and reason(s) for return to:  

    iLEX Health Products
    Duncan Close
    Moulton Park
    NN3 6WL
    United Kingdom

    Please obtain proof of posting.

    A refund will be arranged, please allow 2 weeks from collection or posting for us to credit your account. We will refund the debit or credit card of the person who originally placed the order.

    8. Disclaimer

    The content of the website is for information only. It should not be used for diagnosing health problems. Always seek medical advice if uncertain.

    9. Privacy

    Your privacy is of the highest importance to us, and we promise never to release your personal details to any outside company for mailing or marketing purposes.

    When you make a purchase from our website, we collect certain personal information from you (your name, email address, payment address and details). All such information is held on secure servers. iLEX Health Products Limited complies fully with all applicable Data Protection and consumer legislation, and will treat all your personal information as fully confidential.